State’s Child Support Services Agency to Digitize More Than 6 Million Pages Contained in Over 110,000 Case Files
Basingstoke, September 23, 2008 – Kofax plc (LSE: KFX), the leading provider of Intelligent Capture & Exchange solutions, today announced the award of a contract with the Hawaii Child Support Enforcement Agency, a division within the Hawaii Department of the Attorney General. The contract was awarded to Dataimage, a Utah based Platinum Kofax Partner, who will provide a distributed capture solution to digitize more than 6 million pages contained in over 110,000 existing child support case files and process and digitize new file content as it’s created or received. The solution will provide real-time access of case files to workers located in various offices throughout the Hawaiian Islands.
The Hawaii Child Support Enforcement Agency works in partnership with the Federal Office of Child Support Enforcement and other state and local agencies to promote the well-being of children and the self-sufficiency of families through a structured system of parental financial support. The agency’s offices are located throughout four of the Hawaiian Islands and focus on the timely and accurate delivery of child support services.
The Kofax based solution will enable the agency to process and digitize its case files, which include more than 200 different types of documents containing both structured and unstructured content. These documents, such as court orders, judgments, payment data and other information related to child support cases are currently created in a paper format or received via fax or mail and manually stored in filing cabinets. Once implemented, the new system will electronically capture the file content and make it easily accessible throughout the organization in a secure image repository.
“Our agency exists to support the needs of children, not to get mired in paperwork,” said Garry Kemp, Assistant Administrator with the Hawaii Child Support Enforcement Agency. “The Kofax solution significantly streamlines document-driven administrative functions so our staff can focus on what we do best, and that’s serving kids.”
“The project for the Hawaii Child Support Enforcement Agency will simplify the processing and retrieval of child support forms and payments, reducing labor-intensive paper-handling costs and allowing case workers to access information immediately,” said Alan Kerr, Executive Vice President of Field Operations at Kofax. “The Kofax solution will also streamline and minimize manual mailroom activities by including the capture and electronic distribution of incoming mail to all of the agency’s offices.”
Dataimage provides Kofax based solutions which help organizations such as the Hawaii Child Support Enforcement Agency automate document-driven business processes by managing the transformation and exchange of business-critical information arising in paper, fax and electronic formats in a more accurate, timely and cost-effective manner. The agency will be implementing a full complement of Kofax software, including:
• Kofax Capture, the world’s leading information capture software platform, which automates the scanning of paper or importing of electronic documents and forms.
• Kofax Transformation Modules, which intelligently automate the classification, sorting and separation of paper and electronic documents and forms, and then extract and validate the information contained therein.
“This project is very similar to the Kofax-based electronic records management solution we successfully implemented for the state of Utah Office of Recovery Services (ORS), which also provides child support services,” said Dan Dillingham, Vice President of Corporate Sales at Dataimage. “The ORS solution will provide a model for our implementation at the Hawaii Child Support Enforcement Agency. For the State of Hawaii, we’re developing a customized Kofax capture solution that will reduce administration time for case workers, improve client interaction, and provide remote offices with real-time access to all pertinent case file information.”
About Dataimage
Headquartered in Salt Lake City, UT since 1980, Dataimage is an industry leader providing solutions that capture, store, preserve and deliver content and documents related to organizational processes. These solutions include tools and strategies that allow the management of organizations business-critical information, wherever that information exists. For more information about Dataimage, call 800.455.8066.
About Kofax
Kofax plc (LSE: KFX) is the leading provider of Intelligent Capture & Exchange solutions. For more than 20 years, Kofax has provided award-winning solutions that automate document-driven business processes by managing the transformation and exchange of business-critical information arising in paper, fax and electronic formats in a more accurate, timely and cost-effective manner. These solutions provide a verifiable return on investment to thousands of customers in financial services, manufacturing, retail, government, healthcare, business process outsourcing and other markets. Kofax delivers these solutions through its own sales and service organizations, and a global network of more than 1,200 authorized partners in more than 60 countries throughout the Americas, EMEA and Asia Pacific.
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The imageFORMULA DR-9080C is a high-speed duplex scanner that can capture landscape-oriented letter-sized originals at up to 200 ipm and portrait-oriented originals at up to 90 ipm. With its high-capacity 500-sheet Automatic Document Feeder and automatic adjustment for paper size and thickness, large batches of mixed documents can be handled easily.