Scaling Mountains of Paper Records

The State of Utah is known for its picturesque beauty, majestic mountains and boundless outdoor activities. Not only is the state a popular tourist destination, but its population is also among the fastest growing in the nation. All of this success doesn’t come without a price, and the State of Utah Office of Recovery Services (ORS) was challenged to find a way to digitize massive amounts of case files for protection against loss during a catastrophic event.

ORS is an agency of the State of Utah’s Department of Human Services and is comprised of two bureaus: Child Support Services, which collects and disburses more than $200 million each year in child support payments; and Bureau of Medical Collections, which manages reimbursement from private insurers to Medicaid. In total, ORS is responsible for processing more than 3,000 checks per day.

Identifying the Ideal Solution

“As part of our disaster recovery strategy, we determined that creating an electronic document management system would be the best practice for us to follow in order to maintain our case records,