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How a Minnesota County Became a Model of Efficiency

Colin Graf | Monday, August 27, 2018

How a Minnesota County Became a Model of Efficiency

Doing more with less has never been more important for counties all over the country, even those with smaller populations like Morrison County, Minnesota.

You might not expect the "gateway to the northern Minnesota vacation land" – population 33,000 – to be a model of high-tech efficiency, but that's exactly what forward-thinking staff were able to achieve in multiple departments, leveraging technology to streamline processes ranging from property records to social services.

The Challenge

When you oversee the front office operations of a government agency that manages 19 social service programs, you could easily spend all your time handling paper – moving from task to task without ever finding time to consider whether there is a better way. And, there is always a better way. Just ask the office services supervisor for the Morrison County Social Services Department.

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Test Request Form Automation Case Study

Colin Graf | Thursday, August 23, 2018

Test Request Form Automation Case Study

A leading genetic testing company came to us with a big problem: they receive over 100,000 test request forms (TRFs) per year, which required 30 full-time employees (FTEs) to process. As their TRF volume increased, the company had to hire new FTEs to keep up.

Leveraging our broad portfolio of enterprise content management (ECM) technology, we implemented a solution that streamlined the processing of the forms and reduced the number of FTEs by almost 30%, saving the company approximately $1 million per year.

The Problem

The old process was a highly manual one. TRFs come in by mail, email and fax. Most of the forms are handwritten; some are typed. Two operators—each entering identical data—manually typed TRF field values from 150 different fields into homegrown customer relationship management (CRM) software in a double-blind model (i.e., the application verifies field values independently entered by the first and second operator). Processing each TRF took about 20 minutes.

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AX & Captiva Government Contractor Case Study

Colin Graf | Tuesday, August 07, 2018

OpenText ApplicationXtender Document Management Software

A government contractor recently approached one of our reseller partners because they wanted to overhaul their purchasing and AP invoicing system.

The old document capture and management system was being phased out after its acquisition by another vendor, which was made even worse by the transition to Windows 10. To further complicate matters, the government contractor's internal system for processing expenses was already a labyrinth of multi-layered approvals and processes.

Fortunately, a customized system using ApplicationXtender (AX) and Captiva from OpenText got the job done – along with a significant savings.

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Join Us at OpenText Enterprise World 2018

Colin Graf | Thursday, June 28, 2018

Over 200 Innovative Sessions that Will Drive Your Digital Transformation

Join MetaSource at OpenText Enterprise World 2018

Oxford Economics recently conducted a study commissioned by SAP of over 3,100 executives around the world about the opportunities and challenges facing companies as they attempt a digital transformation. Respondents come from 17 countries or regional groupings, across small, midsize and large enterprises.

Their report defined the characteristics of the Top 100 digital transformation leaders:

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How OCR Helps Solve Business Problems

Colin Graf | Thursday, April 12, 2018

How OCR Helps Solve Business Problems

Everyone wants to capture more information, faster, while spending less time to process it manually. That's a tall order, but document capture technology helps to achieve this quest for digital transformation and efficiency, some of which is much older than you realize.

Case in point: optical character recognition (OCR). OCR has been used widely on a commercial basis for over three decades, and is often central to an accurate and efficient capture process. While you can't "just OCR it," the technology has evolved significantly and, when combined with more recent technologies, greatly streamlines business processes, enhances customer service levels, and adds more to your bottom line.

Here's what you should know about today's OCR and how it helps solve business problems today.

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Digital Transformation without Disruption: A Whitepaper

Colin Graf | Thursday, March 29, 2018

Paper Is Dead! Long Live Paper!

In the four decades since Businessweek published the Xerox research lab article credited with seeding the idea of the "paperless office," reams of news stories, commentary, books, and research have reported on its progress or declared it a myth. It's safe to say the topic, at least, has not been bad for the paper industry.

The path to paperless, apparently, is strewn with paper. You may as well try to create the coffee-less office. Who among us is really prepared to give up our Post-It Notes?

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MetaSource & OpenText Hit the One Year Mark

Heather Saltzman | Tuesday, January 23, 2018

It's Been One Year Since the Sale of the Dell EMC Enterprise Content Division to OpenText

January 23rd marks one year since the sale of the Dell EMC Enterprise Content Division to OpenText. While many of the faces have not changed much, other than another year of age, the relationship has developed and we are positive that this will be a huge benefit for MetaSource, our partners, and our customers.

First and foremost, investment will continue to increase in the entire product line. Captiva 7.7 will be released this month, and most recently ApplicationXtender (AX) 16.3 was released in December with an exciting product roadmap. This new version is full of slick enhancements that make AX a tool that is enterprise ready and even more valuable departmentally. Ad hoc text search, pre-rendering, single and batch document scanning, and preview thumbnails just to name a few. As for what we’ll see coming in 2018, emphasis will be centered around integrations--Integrations with other OpenText products, external integration with software like Office 365, and extending APIs to support these integrations.

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ApplicationXtender 16.3 Generally Available December 15th 2017

Colin Graf | Monday, December 04, 2017

applicationxtender16

We're excited to announce ApplicationXtender 16.3 will be generally available on December 15th 2017.

First, let's address the obvious question... Why did the version jump from 8.1 to 16.3??? Well, the answer is actually pretty simple. The current release for ALL OpenText products is release 16. ApplicationXtender has completely shifted all of its processes, technologies and management over to align with OpenText's internal product and marketing.

OpenText is investing heavily in ApplicationXtender, and all of the products from the ECD acquisition. ApplicationXtender's multi-year road map and strategy is exciting and fully endorsed by OpenText's leadership. Check out our recent webinar on the AX 16.3 demo and AX road map HERE.

The goal of this release is ease of use and a view towards an information management platform rather than just a bucket for content.

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Information Governance vs. Records Management

Colin Graf | Tuesday, October 31, 2017

Information Governance vs. Records Management

Along with Content Services and Business Process as a Service (BPaaS), information governance is a relatively new term that has gained traction recently, but why?

Information governance is about the effective and efficient use of information in your organization, helping you to make better decisions and to achieve your goals. In this way, information governance has the potential to transform information into knowledge and to help your organization evolve.

This blog explores how information governance compares to records management and how you can take advantage of it.

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Simple & Smart Isn't Easy But It Is Achievable

MetaSource Marketing | Saturday, September 30, 2017

Guest Blog: Christopher Wynder, OpenText, Product Marketing Manager – ApplicationXtender

Information is a funny thing; in today’s day and age it has become both a business enabler and an anchor holding back a business. That is because for many organizations information is not on their radar – oh sure they want to manage documents but information is something slightly different.

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